Dizzy Dispatch: RE: Professionalism (Draft)

Tuesday, November 5, 2024

RE: Professionalism (Draft)

Professionalism in CAD Entries

sent by: Kenneth Bossman <kenneth.bossman@townpd.gov>

to: Dizzy <dizzy.dispatch@townpd.gov>

05 November 2024, 0935

Dizzy,

While I love pizza more than most people, I want to remind you of the importance of maintaining professionalism in all of our communications, including in our log entries.

Referring to someone as "Pizza Dude" does not meet my standards for professionalism in public safety telecommunications.

Please refrain from using language like that in official log entries moving forward.

Thank you,

DS Kenneth Bossman

sent by: Dizzy <dizzy.dispatch@townpd.gov>

to: (unspecified)

05 November 2024, 1055 (draft saved)

Won't happen again.

That said... in my defense:

...I did have OIC approval. ¯\_(ツ)_/¯

(Now if only I could send this email without coming off as disrespectful... sigh.)

Dizzy

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Did You Know?

The first 9-1-1 call was placed on February 16th, 1968 in Haleyvile, AL by Alabama Senator Rankin Fite.
There are approximately 240 million calls made to 9-1-1 every year.
Public Safety Telecommunicators/ Dispatchers are not federally regarded as first responders. However, nineteen states and five counties have passed legislation designating them such, and a federal law may be on the horizon.
The U.S. shares the digits 9-1-1 with ten countries, including Canada and Mexico.
In many states, you can even text 9-1-1 if you're unable to call. The only state not to have integrated (or at least begun integrating) this feature is New Mexico.
9-1-1 is not universal! Many British-colonized countries use 9-9-9, although now 1-1-2 is the official emergency number of the EU. Many countries across Asia adopted 1-1-0, and Australia goes its own direction with 0-0-0.

Quick-Reference Glossary

For more terms and details, see: Glossary for the Uninitiated
ALS: Advanced Life Support
BLS: Basic Life Support
BOLO: Be On the Lookout, a notification to nearby departments that someone is either missing or wanted
CAD: Computer-Aided Dispatch software used for tracking calls and responders
EMD: Emergency Medical Dispatch, the process of handling medical calls and giving pre-arrival medical instructions over the phone
EMS: Emergency Medical Services
PSAP: Public Safety Answering Point (9-1-1 call center)
PST: Public Safety Telecommunicator. Although not necessarily synonymous with "dispatcher," I use the terms interchangeably since I function as both
LEO: Law Enforcement Officer
Mutual Aid: agreements made between communities that they will share resources and manpower with other departments as necessary

Recurring People & Places

Town: for privacy reasons, I won't specify what town I work in, so I'll usually just call it Town. In that vein, the town to our east will be East Town, to the south will be South Town... you can figure out the rest.
Regional 911: "Regional" or simply "Reg," the PSAP that, in spite of everything, I still owe a lot to, since they were the first to take a chance on me before I had any other experience or credentials. (Note: this is not the center's real name.)
Gabriel: Firefighter, EMT, Dispatcher, actor, musician-- I am incredibly lucky to call Gabe one of my best friends.
Kara: a friend and fellow Dispatcher in my town, and a truly remarkable person: unfailingly kind, intelligent, organized; not to mention she's a total baddie.
Dave: another fellow dispatcher, and a mentor figure to me as I figured things out at the town job.
Kenneth: the Dispatch Supervisor for Town PD, with whom I share a very similar sense of humor, and from whom I can always count on support and kindness.
Baldie: Town Lieutenant with an abrasive demeanor but a solid sense of humor. In a movie, he might be played by Danny Trejo
Munch: the other Lieutenant, who reminds me thoroughly of Detective Munch from Law & Order: SVU
Pepper: sorry, that's Sergeant Pepper to me. Doomsday prepper with a secret Instagram for his dog that he thinks nobody in the department knows about. Also plays the bagpipes.
Officer Gyver: everyone calls him Mack. (If the nickname is self-explanatory, you're either old, or you were also raised by a dad obsessed with 80s TV)

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RE: Professionalism (Draft)

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